WHO WE ARE
Universal Dispatching Services (UDS) is a dynamic, multi-channel business solutions hub that replaces the traditional call center. We ensure seamless customer interactions across multiple platforms, streamlining operations and optimizing efficiency for businesses of all sizes. With years of expertise in the industry, UDS assists carriers, owner-operators, fleet managers, and a wide range of businesses in overcoming operational challenges, optimizing routes, and boosting profitability.
Our comprehensive business solutions integrate proven operational strategies with cutting-edge technology to meet the unique demands of various industries. Whether your business needs help with Virtual Assistance, Customer Support, Administrative Support, Business intelligence, Technical Support, Financial and Billing Inquiries, Front-Desk Assistance, Back-Office Support, or Customer Success, UDS has you covered. We offer a centralized hub that directs inquiries to the appropriate team member for quick resolution, no matter the channel – whether it’s phone, email, social media, or live chat.
Whether you’re a small business or a large enterprise, UDS is your trusted partner, committed to helping you successfully navigate the customer support maze and achieve operational excellence.
This version now positions UDS as a versatile partner for all types of businesses, emphasizing its broad capability to support various industries.
Voice Assistance
Elevate your experience with our voice assistance for clients ensuring you never miss another important call again. Seamless interaction, and instant results. A Smooth and effortless user experience, delivering immediate and tangible outcomes
Round-the-clock Operations
Leave all your worries behind. We're here to support you around the clock, every single day of the year 24/7 . Our experienced team is always available, and ready to assist you, no matter the time and date .
Referral Incentives
We foster loyalty and growth by offering personalized rewards for client referrals. These rewards, tailored to individual preferences to share their positive experiences, may include complimentary Discount vouchers, expedited support, cash-back rewards, or gift cards.
VALUE ADDED SERVICES
Referral Incentives
We foster loyalty and growth by offering personalized rewards for client referrals. These rewards, tailored to individual preferences to share their positive experiences, may include complimentary Discount vouchers, expedited support, cash-back rewards, or gift cards.
Account Management
Every partner enjoys the personalized attention of a dedicated account manager. Who takes the time to understand your specific requirements and craft tailored solutions catering to your unique needs, fostering an effortlessly efficient collaboration.
CEASLESS Operations
Leave all your worries behind. We're here to support you around the clock, every single day of the year 24/7 . Our experienced team is always available, and ready to assist you, no matter the time and date .
Resource Allocation
We ensure that your operations stay compliant with industry standards and regulations, including Hours of Service (HOS), safety inspections, and more. Let us handle the paperwork and administrative tasks so you can focus on your business.
Account Management
Every partner enjoys the personalized attention of a dedicated account manager. Who takes the time to understand your specific requirements and craft tailored solutions catering to your unique needs, fostering an effortlessly efficient collaboration.
Confidentiality/Customization
UDS ensures client confidentiality and data security through encryption and user access controls. We comply with industry standards, maintain confidentiality, protect proprietary information, and are customizable to suit your unique business model.
Resource Allocation
We ensure that your operations stay compliant with industry standards and regulations, including Hours of Service (HOS), safety inspections, and more. Let us handle the paperwork and administrative tasks so you can focus on your business.
Voice Assistance
Elevate your experience with our voice assistance for clients ensuring you never miss another important call again. Seamless interaction, and instant results. A Smooth and effortless user experience, delivering immediate and tangible outcomes
PRIVILEGED INFORMATION
UDS ensures client confidentiality and data security through encryption and user access controls. We comply with industry standards, maintain confidentiality, protect proprietary information, and are customizable to suit your unique business model.
WHAT WE OFFER
Camera Access &
Screen Monitoring
Our clients have 24/7 access to the operating floor and portals, enabling them to have full control to monitor their staff and office activities instantly with a single click at any time.
Dedicated Staff
(Non-Sharing)
UDS is fully dedicated to assigning a specialized team of professionals to each unique task. With a commitment to no overlapping assignments, we guarantee seamless operations and consistently maintain optimal efficiency throughout the entire process.
Amplify Profitability
(Financial Gain)
We enhance our client's profitability by 30-40%, the result is a win-win situation for our clients, they enjoy reduced expenses and increased profitability, leading to a stronger financial position and improved competitiveness in the market.
Flat Rate
with Amenities
With UDS's flat rate with amenities, clients are relieved of utilities and space rent, enabling them to focus on core operations, optimize resource allocation, and boost profitability without the burden of facility expenses
NDA (Non-Disclosure Agreement)
We are committed to establishing tailored strategies and procedures within our Non-Disclosure Agreement (NDA) to guarantee the privacy, availability, and integrity of your data, ensuring it always remains secure and confidential.
Integrated Tool
Solutions
Our fully trained staff is proficient in using integrated dispatching software and communication tools, ensuring smooth operations and enhancing efficiency, effectiveness, and reliability in all aspects of our services.
Review
Peter Ronald-Pittsburgh Lux limo
I recently started using Universal dispatching services, and I am extremely impressed with the seamless experience it provides. The user-friendly interface makes navigation a breeze, and the range of features is truly impressive. Customer service is top-notch—responsive, knowledgeable, and genuinely helpful. I highly recommend Universal dispatching services to anyone looking for a reliable and efficient online platform.