Customer Support Services
Outsoursing Development
Integrated Business Solutions
WHO WE ARE
At Universal Dispatching Services (UDS), we’ve transformed the traditional call center into a dynamic, multi-channel business solutions hub. We ensure seamless customer interactions across multiple platforms, helping businesses of all sizes streamline operations and optimize efficiency. With years of expertise in the logistics industry, UDS is committed to assisting carriers, owner-operators, fleet managers, and a wide range of businesses in overcoming operational challenges, optimizing routes, and boosting profitability.
Our comprehensive business solutions integrate proven operational strategies with cutting-edge technology to meet the unique demands of various industries. From handling technical support remotely to resolving billing inquiries via email or managing customer queries through social media, UDS acts as a centralized hub that directs inquiries to the appropriate team member for quick resolution.
Whether you’re a small business or a large enterprise, UDS is your trusted partner, committed to helping you successfully navigate the customer support maze and achieve operational excellence.
This version now positions UDS as a versatile partner for all types of businesses, emphasizing its broad capability to support various industries.
Value Added Services
Voice Assistance
Elevate your experience with our voice assistance for clients make sure you never miss a call again. —seamless interaction, instant results.
Round-the-clock Operations
Leave your worries behind - we're here for you 24/7, 365 days a year. Our experienced dispatchers are always available, no matter what time it is.
Referral Incentives
Offering personalized rewards based on client's preferences (e.g., free rides, priority support, or gift cards), who refer new clients encouraging viral sharing and growth.
Compliance Management
We ensure that your operations stay compliant with industry standards and regulations, including Hours of Service (HOS), safety inspections, and more. Let us handle the paperwork and administrative tasks so you can focus on your business.
Account Management
Each client is assigned a dedicated account manager who understands your unique needs and provides personalized solutions, ensuring a smooth and productive working relationship.
Confidentiality/Customization
Respect client confidentiality and data security.Our limo management software comes with easy customization to suit your business model
WHAT WE OFFER
Camera Access &
Screen Monitoring
Our clients have an all-time access to the operations floor and portals providing them with the authority to monitor their staff & office at a click.
Dedicated Staff
(Non-Sharing)
UDS is fully committed to assign a team of professional dispatchers to specific dispatch, with no overlapping to provide seamless operations.
Increase Profitability
We increase the profitability factor of our clients upto 30-40% guaranteed by reducing their operation & utilities cost by 1/3rd.
Space rent, Utilities and Internet inclusive
With UDS, our clients are relieved of any obligation to cover utilities and space rent.
NDA (Non Disclosure Agreement)
We establish tailored strategies and procedures to ensure the privacy, availability, and integrity of your data in Non-Disclosure Agreement (NDA) as part of our commitment.
Seamless Integration of
Tools
Fully trained staff on integrated dispatching softwares and communication tools for seamless operations.
Review
Peter Ronald Pittsburgh Lux limo
I recently started using Universal dispatching services, and I am extremely impressed with the seamless experience it provides. The user-friendly interface makes navigation a breeze, and the range of features is truly impressive. Customer service is top-notch—responsive, knowledgeable, and genuinely helpful. I highly recommend Universal dispatching services to anyone looking for a reliable and efficient online platform.